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beemacs_anja
Occasional Member - Level 1

I cannot access the support portal - Error 27

Hi everyone,

 

I am not able to access the support portal and I always receive this error message: 

LOGIN ERROR

 

Error 27.PNG

2 REPLIES 2
vilcanmonika
Occasional Member - Level 1

Hi Anja,

Did you find a solution to this error?

I am also an Concur Administrator and struggling with this error for a month now.

 

Regards,

Monica 

beemacs_anja
Occasional Member - Level 1

Hi Monica,

yes, I reached out to our Implementation Project Manager (it is also possible to contact your Client Success Manager) and I got this answer:
"I think we’ve identified the issue which is preventing access. I have put in a support ticket of my own to merge your accounts so that you can have access to the support portal " - after that it worked and I could access the portal again.

 

BR,

Anja