I am a new employee and have submitted three expense reports - but not getting paid

[Barranco]

I am a new employee and have submitted three expense reports during past 5 weeks. All got immediately approved. On the mobile app I see a green icon "payment submitted". 

What could be causing this?

[Barranco]

Also, who can I contact? Is there a support phone number?

[KevinD]

@Barranco hello there. I've responded to several JCI employees here on the forum letting them know that JCI handles all SAP Concur issues internally, so there is no SAP Concur number for you to call.

However, if you log in to SAP Concur on the web, you will see a Company Notes section on the home screen. In the Company Notes there is a link for you to submit an internal help desk ticket. That is the process I've been told by JCI to tell their employees to follow.