This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hello SAP Concur Community!
I was able to book my itinerary through the SAP Concur tool after I thought that I had submitted my pre-approval request for travel. However, the system shows no record of my pre-approval request so I can't submit my expense report for reimbursement and corporate card payment. And now, I can't retroactively create and submit a "pre-approval" request due to it occurring in the past. Does anyone know what I can do to remediate this issue, submit my expense report and receive reimbursement?
Thank you!
Steve Price
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
Hi @steve-price_IBM ,
Are you sure that you have already create travel request, submitted and it got fully approved? Also, does adding a request to an expense report is mandatory?
If yes, then you can go to your expense report and add associated request as shown below:
If request is not visible here, then you might have added in some other expense report thats why it is not visible. For that, you check previously submitted expense report or delete not submitted expense reports (where you might have added that request already or mistakenly). If that that's the case, then delete such not submitted reports and then check whether request is visible or not under manage request section.
If request is not created earlier and if it is not required to be added in expense report then you can directly create a normal expense report without attaching any request and claim your expenses.
But if request is required to be added in expense report and if request is not created then you may need to reach out to internal Concur Administrator and ask them to exclude you from the past dated request audit rule so that you would be able to create past dated request and submit. Once your request is created then they can again revert your exclusion from rule. This is the only option to make it work.
If this answers your query, then please mark solution as accepted.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@steve-price_IBM did you get this resolved or not yet?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
u ALL for your replies! Yes, it has been resolved!
Thanks again!
Steve Price