How to solve: several cost items on the same travel service

[JanKube]

How do you deal with several cost item lines from a credit card payment for the same service(eg: Deutsche Bahn train ticket + seat reservation fee + credit card fee). We do just use Concur Expense and get company billed and paid cost items by a data stream from our credit card. The traveller has to fill out 3 forms for his trainticket that way 😮

By now there was no solution by Concur nor AirPlus to bundle these payments to one cost item. Nor were we able to configure our travel booking tool Cytric differently.

Any experiences, ideas or hints how to solve this? Would appreciate, Jan 

[AshleyB]

Hi @JanKube,

Thanks for posting! This is an interesting question. I will look into this for you. In the meantime, I look forward to hearing from our Community members about their experiences with similar situations! 

[JessicaL]

Hi @AshleyB,

We are experiencing this same issue and would love any information on this. Thank you for looking into this.

[AshleyB]

Hi @JanKube and @JessicaL,

To answer your question, we can't offer a direct solution because we don't have control on how the supplier elects to charge the card. We do, however, have a few tools that should make this situation easier for you and your users:

1. A new feature coming on NextGen Expense UI will allow one receipt to be linked to multiple expenses
2. On the existing UI it allows the user to edit multiple expenses as a group – making the same change in one place to update all three selected expenses

Hope this helps!

[JessicaL]

Wow, @AshleyB, this is exciting news for us. #1 below will really be an excellent help to our expense/travel users. Many travel invoices have two or more charges on them. I am looking forward to this rollout. Really appreciate the feedback as always 🙂

[AshleyB]

Hi @JessicaL

Anytime! I love how the SAP Concur Community is able to come up with real solutions to help you all run at your best. Best part of my job! 

[bonniechristy]

We have our users select itemization of the expense to break down the different expense types that fall on one receipt.  Reports pulled will even show the breakout of the correct expense type selected even though it was one charged item initially.