How to add a credit from hotel expense to original expense from Hotel?

[jmcmaster8]

How to add a credit from hotel expense to original expense from Hotel?

[KevinD · Accepted solution]

@jmcmaster8 do you have the original expense charge from the hotel added to an expense report that is not yet submitted? 

Also, because the credit will come in as its own separate charge with a negative amount, it cannot be combined or added to the original charge, but can be added to the same report where the original hotel charge sits. 

If the report with the original charge is submitted, but not yet fully approved, you can open that report and use the Recall button to pull it back to add the credit to that report. 

Let me know if you have any questions.

[jmcmaster8]

My main problem was it was not matching the total of my Trip Expense that was created. I finally recreated a new expense and delete the one that matched my Itinerary. Also the credit did show up in the same report. Thank you

[rwolf9]

I have a credit on the original hotel bill which was deducted from the total that was charged to the Corporate Card. When I itemize the cost of the room and taxes. The total itemization shows a total that is higher than what was charged because of the $50.00 credit? How do I itemize a credit?

[KevinD]

@rwolf9 add a new itemization and enter in $-50.00. I believe the system will take a negative amount. Try that and let me know how it works.

If it doesn't work, let me know. 

[rwolf9]

Hi Kevin,  one more question. There was a personal charge and a credit in my executive's Concur. I expensed both the charge and the credit, so the expense report shows a 0.00 dollar amount, but there is still a charge showing in his expenses why?

[KevinD]

@rwolf9 I would need to see what you are talking about. If you can take a screenshot for me, that would be great. Please screenshot as much of the screen as you can.

I tried looking up your profile to see who you are acting on behalf of, but I didn't find your profile in the Optum site. I tried searching for the email you have listed here on Community, but nothing came up. 

[rwolf9]

I sent back an email with screen shots for the entire expense report. I pulled the report back and I won't submit it again until it is correct.

[rwolf9]

Saw email box is not monitored. Below are all the screen shots

[KevinD]

@rwolf9 I emailed you the resolution. 🙂

[rwolf9]

I received your email, but I don't understand it. I submitted both the charge and the credit in the same expense report. See my Screen Shot and itemized both the charge and the credit already. I don't understand.

[rwolf9]

So on the expense itemizations, do I just uncheck the personal expense box from all of the itemizations?

[rwolf9]

Okay, looks like it is fixed. BTW, when I imported the expenses the first time, the expense marked as personal, came in like that. I didn't change it.

[rwolf9]

Spoiler

Can't figure out how to select Accept Solution, but you did! Thank you!!

[mansetw]

I had the same issue, however, the original charge that I am now being credited for, was already submitted in a previous expense report...so I don't know how to handle this now!

[KevinD]

@mansetw you will need to wait until you have more corporate card charges that come in and add those and the credit to the same report. As long as the corporate card charge amounts total more than the credit, you'll be good.

[rwolf9]

[rwolf9]

This is showing because I recalled the report correct?

[rwolf9]

[rwolf9]

[rwolf9]

Attached are the screen shots from Jesse's profile.