@Borischelski hello there. I can't really say what is recommended practice as everyone has their own way of doing things. Some might say to wait for transactions to appear, then use the app to upload receipts, while others would say the opposite.
Are you using the ExpenseIt feature in the app? I'm asking because that determines if the receipt will auto-match to company card transactions or not. My first answer below is if you are using the ExpenseIt feature.
When I was in training, this is what I would suggest. Company card transactions typically take about three days to appear in SAP Concur. When using the app for receipts (using the ExpenseIt feature) those receipt/entries will be uploaded in two minutes or less. If you know the receipt is for a company card transaction, then don't do anything with the uploaded receipt. Do not add it to a report, let it sit there. When the card transaction comes in, it will get matched to the receipt/entry that was created by the ExpenseIt feature.
Now, if you don't have the ExpenseIt feature turned on, what I would suggest is to take pictures of your receipts outside of the mobile app. Store the receipt image on your phone. I recommend taking the picture of the receipt as soon as you receive the receipt. Keep the image in your photo library. When the company card transaction comes in, add it to your report. Once added, you will see the option to add a receipt. You will see a few options for adding the receipt, one of which should say Upload Photo. This will allow you to pull the receipt image from your phone's photo library.
Let me know if you have any other questions.
Thank you,
Kevin
SAP Concur Community Manager
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