How long does it take until expenses appear on expense report?

[lrieger]

Hi,

How long does it take for an expense to show up as a card transaction in the View Transaction tab on an expense report?

[KevinD]

@lrieger corporate card transactions take on average three business days to show up in your Available Expenses. This is an average and not a hard and fast rule as this depends on when the vendor processes the transaction and sends to the bank. 

If you aren't seeing transactions at all, then you will need to speak with your company card administrator. Card admins are usually Finance, Accounting or Payroll people.

[sundayblue]

@KevinD So, I'm running into this very exact problem!  And I've reached out to finance and accounting department and they are saying this is a CONCUR issue/problem. A charge was placed on our company credit card on May 28 and it is listed as a charge on our company credit card. Concur is still not showing the charge and I'm unable to complete my Credit Card invoice report because of it. What is going on here?

Please respond.

[cjmarimo]

Hello @sundayblue 

When this happened to us we told our Concur administrators at the company, and that I am one of them. The first thing we do is review the import files we have received to see what has happened and normally we end up opening a case in the Contact Support portal: Concur Support (salesforce-sites.com)

BR,

cj

[KevinD]

@sundayblue Just want to make sure I have the correct facts. You used your company card on May 28 and didn't see the charge by Friday, the 31st? 

I mentioned in this thread that on average it takes three business days. We do not say specifically three days as we have no control over when the vendor processes the transaction and when the card issuer compiles the data file to send to SAP Concur. As @cjmarimo mentioned, the issue sometimes can be with the data file sent from the card issuer. 

By this time that I'm replying, has the card transaction appeared in your SAP Concur profile? 

For full transparency, it shouldn't be expected that every company card charge appears exactly three days after the purchase is made. There are vendors and card issuers involved in processing the transactions, which SAP Concur has no part in. SAP Concur only shows card transactions that were provided by the card company in their data file. If there is a delay of some sort with the vendor or card issuer processing the transaction, you will see an increased time in when the transaction appears. 

[sundayblue]

Thank you, @cjmarimo    I tried clicking on your Concur support link and all I got was:

We apologize, an error has occurred while processing your request. Please try again later

[cjmarimo]

@sundayblue 

To access it your Concur user must have the role:

[sundayblue]

OK, thanks everyone. I've got this handled.