How do I delete outstanding credit card transactions that have not been submitted?

[keith6467]

I have seven credit card transactions for a training event that was ultimately cancelled. I cleared the transactions through my American Express so I am showing no balance but the expenses still show in Concur. How do I get rid of them?

[KevinD]

@keith6467 Hello there. Most likely your company has turned off the ability to delete transactions. So, what you can do is on your next expense report, add the transactions and just mark them as personal. That way when you submit them, it lets the system know they do not need to be paid or reimbursed. You may also want to use the Comment field to explain that you have already reconciled the expenses directly with AMEX. 

[jnavagh]

I tried this and it didn't work.  I don't have any expenses to be reimbursed so I followed these instructions, submitting the credit card transaction as a personal expense that doesn't need to be reimbursed, and I got an error message saying that expense reports that request 0 may not be submitted.  So I keep getting emails, that are copied to my manager, saying that I need to submit this expense.  I don't expect to be submitting any claims for reimbursement in the near future.

[JessicaL]

I think your only choice since you won't have any upcoming expenses is to contact the Concur administrator at your company. They should be able to either delete your transactions or override the rule about zero dollar reports.

Best,

[KevinD]

@jnavagh I agree with what @JessicaL said. This is something your company's credit card administrator will have to resolve for you.

[Nancyagfa]

Your administrator can hide the charges on the Company Admin Tools page.  We have the dlete charges turned off and only the admins can hide the specific charges from being seen on your account.  If you are the admin, access Company admin and then tools.  Choose Credit card transactions and you can find the charges to hide by the card holder name.