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LuisObando_1385
Occasional Member - Level 1

How can I move forward with a pending approval from my manager who is no longer at the company

Hello Team,

 

Just trying to solve this inconvenient. My manager resigned a few weeks ago and when I send the expense report the system automatically assigns to him, there is no way to remove his name from the system. I also tried to assign someone else (my manager's ex-manager). However just reviewed and the 2nd level manager approved but it still stucked with my "current" manager. Any help or guidance on how to report this is highly appreciate it.

 

Best Regards,

 

Luis Obando

 

 

1 Solution
Solution
JessicaL
Frequent Member - Level 1

Hello there,

It does not sound like your company allows you to choose your own approver. In that case, you would need to reach out to your company's Concur Administrator to have them assist you. They may have to manually update your manager in Concur and/or approve and forward your report to your correct manager.

If you do not know who your company's Concur Administrator(s) is, I would recommend looking at the Company Notes section of the Concur homepage, reaching out to your supervisor, IT or Finance. They should be able to let you know who to contact about this issue. 

Hope this helps,

Jessica
Travel and Expense System Administrator

View solution in original post

4 REPLIES 4
Solution
JessicaL
Frequent Member - Level 1

Hello there,

It does not sound like your company allows you to choose your own approver. In that case, you would need to reach out to your company's Concur Administrator to have them assist you. They may have to manually update your manager in Concur and/or approve and forward your report to your correct manager.

If you do not know who your company's Concur Administrator(s) is, I would recommend looking at the Company Notes section of the Concur homepage, reaching out to your supervisor, IT or Finance. They should be able to let you know who to contact about this issue. 

Hope this helps,

Jessica
Travel and Expense System Administrator

View solution in original post

KevinD
Community Manager
Community Manager

@LuisObando_1385 I would recall the report and wait to resubmit until your site administrator updates your manager. That way it will go to the correct person. 

 

Unfortunately, you will have to contact your internal SAP Concur Administrator to get this resolved. If you aren't sure who to contact, from the SAP Concur home screen, look in the Company Notes section. If you do not have a company notes section, most likely someone in the Finance or Accounting department should be able to help. 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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Nancyagfa
Routine Member - Level 2

There is another work around if the HR dept can't modify the manager quick enough.  Have the Concur admin find out who would approve in the former mgr's absence and set that person as the delegate for the termed employee.  This can send the report to a delegate, but the report has to come back and then the delegate set  so it will email the delegate.

LuisObando_1385
Occasional Member - Level 1

Thank you team. This was solved yesterday. Thank you so much for all your insight here. Super helpful!