@donellrz I would keep bugging the hotel for a receipt. They should have provided you a hotel folio upon checkout.
The fact you booked it from in Concur Travel shouldn't matter. I've booked hotels from sites like Expedia and had not issue getting a receipt. In fact, they usually send it to the email you provide the hotel.
If they still refuse, ask your Finance department if it is okay to provide a copy of your credit card statement showing the charge.
Thank you,
Kevin Dorsey
SAP Concur Community Manager
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