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Occasional Member - Level 1

Hotel expenses suddenly don't have 'Reservation' associated.

How can I get help with a field that refuses to properly update. I started with complete trips, started itemizing expenses, then suddenly the Hotel is no longer associated with the attached documents. 
Where is the human intervention on CONCUR? 
Forgive me for being dense; I have been building contact & call centers for a living, so I expect that when a system fails there is an operator available to resolve issues. Maybe I missed the 'Contact' help button somewhere?