Hotel expense itemization error

[rurechiatu]

When I try to itemize my expense and save it, I receive this error: Before you can continue, you must provide valid information for: Date Range. The dates in Details page are correct, as in the receipt.

[BW]

I have the same problem.

[KevinD]

@BW I'm looking at your expense report, but I don't see this Alert message on it.

[dawnanderson75]

I have the same problem.  With both hotels

on my itinerary.

[dawnanderson75]

[BW]

Yes the problem is still there.  See screenshot below.

[KevinD]

@BW I just tried @jyotesh519 workaround of creating the room charges as a single itemization and not a recurring itemization and it worked just fine. Check your hotel expense now. 🙂

[bryantrd]

I have the same problem this morning.  Please advise on any fix or workaround.  

[BW]

Hi Kevin,

Thanks for getting my first expense updated for me.  Can you do the second one for me as well.  Its for Velindre NHS.

[KevinD]

@rurechiatu looks like you figured out the issue. Correct?

[jfisher]

I have the exact same issue.  Any ideas?

[BigTom]

I have same issue

[jfisher]

@KevinD  any help here?  Tried again this morning and am receiving same error message.

[jyotesh519]

This is an issue from Concur Product side for Hotel-Lodging Expense type. We have reached-out to the Concur Support and we received a confirmation about the same. There is one more issue with Hotel-Lodging Itemization with the Hotel-Tax field. Even we are facing the this issue. But for now we are handling this with a work-around.

[bryantrd]

What is your workaround?

[jyotesh519 · Accepted solution]

What we see that the issue is happening when we use the "Recurring Itemization" . So we suggested to go with the Single itemization by updating the Check-in Date in the date field and save the entry. Once done, then select the entry and copy the same until the total Itemized about is set to Zero. So with this there will be entry created for each day between the Check-in & Check-out date.

[BW]

tried this and still get the same error message.

[MJH1]

Same here, that work around doesn't work

[Ktoup]

Is there a work around to have this resolved? Getting this error message when Itemizing the Hotel information. Began getting it last Thursday and still an issue today.

[jyotesh519]

This error seems to be generic. Can try clearing the system Cache & Cookies to see if you could get our the error.

[BW]

tried this and still have the same error message.