Solved: Re: Hotel expense itemization error - Page 2

rurechiatu · ‎Oct 10, 2022

When I try to itemize my expense and save it, I receive this error: Before you can continue, you must provide valid information for: Date Range. The dates in Details page are correct, as in the receipt.

jyotesh519 · ‎Oct 11, 2022

What we see that the issue is happening when we use the "Recurring Itemization" . So we suggested to go with the Single itemization by updating the Check-in Date in the date field and save the entry. Once done, then select the entry and copy the same until the total Itemized about is set to Zero. So with this there will be entry created for each day between the Check-in & Check-out date.

View solution in original post

KevinD · ‎Oct 11, 2022

Hello all. If you are having the itemization issue, please read through this thread and see the workaround @jyotesh519 posted. When itemizing the room rate, do them as a single itemization, not a recurring. You can always enter one room rate, then select that itemization and use the copy feature. You can adjust the amounts as needed. See screenshot.

Nice catch @jyotesh519

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

MJH1 · ‎Oct 11, 2022

That 'workaround' is NOT working! No matter how I manipulate my checkin and checkout dates I still see 0 for number of nights on the itemization screen and the system will not allow me to save the itemization regardless of whether single or recurring! How long until we get an actual fix for this error?

KevinD · ‎Oct 12, 2022

@MJH1 I went into your account to look at your hotel expense, but I see you submitted the report. I noticed you entered all Hotel Tax on your itemizations. I was going to try the workaround suggested. I tried it for someone else yesterday and it worked with no issue so I wanted to try it on your report.

I guess we'll see if your report gets approved. 🙂

As for the fix, I haven't heard of a timeline. I just know our R&D team is working on it.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.