Hotel error and the refund can not back to company card

[EddieX]

We faced a issue of refund to company credit card. Hotel overcharged for the expense and I don't know company credit card did not accept hotel remittance transfer. Hotel refund the overcharged to my person card, how can I solve this issue in Concur expense system? 

[KevinD · Accepted solution]

@EddieX to make sure I understand your issue. Are you saying that the hotel overcharged your company credit card, but instead of refunding back to the company card, they refunded you on your personal credit card? 

If that is the case, then you will need to repay your company. However, I don't know what your company's process is for employees to repay the company. I suggest speaking with your direct manager about this to see if they can provide some guidance. 

[EddieX]

Thank you sir, problem solved. One more question, Hotle already refunds the overcharged cost to company card, but I can't find it in Concur system.  When the refund cost will add in concur expense system?