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Rockwell_Bill
Occasional Member - Level 1

Hotel charged my card at check in deposit for 7 days

Hotel charged my card at check in a deposit for 7 days, I stayed 5 nights then checked out early. Hotel refunded my card the last two nights. I need to itemize because each night is a different amount. 

 

How do I enter the refunded amount?

5 REPLIES 5
KevinD
Community Manager
Community Manager

@Rockwell_Bill you should be able to enter the refund just like any other individual charge to your hotel room. Just make it a negative amount. 

 

You might have to categorize it with the Hotel expense type in your itemizations. I would also use the Comment field to explain why it was refunded.


Thank you,
Kevin
SAP Concur Community Manager
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Rockwell_Bill
Occasional Member - Level 1

Thanks for responding,

 

When I itemize, I get this:

Rockwell_Bill_0-1718726065822.png

The Hotel Refunded $-1,015.00. When I add the itemization of $-1,015.00, I get This:

Rockwell_Bill_1-1718726323800.png

What am I missing ?

Rockwell_Bill
Occasional Member - Level 1

This is the result when I add the refund as a separate item:

Rockwell_Bill_3-1718727246369.png

 

@Rockwell_Bill I see you were able to get this sorted out. 🙂


Thank you,
Kevin
SAP Concur Community Manager
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Nancyagfa
Super User
Super User

ince there is a charge and then subsequent credit in 2 different transactions, you will need to itemize the entire 7 night stay on the initial charge.  I would comment on the 2 nights to see the credit for them.  Then itemize the credit with the negative amounts.  With 2 separate transactions, you need to itemize both.  Comments always assist for the review.

Nancy Murray
Agfa