Honestly think I was faster back when I stapled receipts to a paper expense report!

[hahern]

I honestly do not know where to start. It's worse this thing is getting. 

I took a trip TWO WEEKS ago (06/11/2024 if you are from Europe). This week my boss has been copied in on auto generated emails saying I had transactions older than 45 days. 

The receipt capture function linked to about 2 out of 20 card transactions. All the rest I am having to manual screengrab again and upload direct to the card transaction. 

I had receipts in Dublin Ireland being geolinked to Oklahoma. I had a receipt from Heathrow Terminal 5 showing location as Heatherton Australia. Updated the incorrect details and didn't link to the corresponding card transactions. 

It was prompting me everywhere to "be more timely with my expenses". Transactions being dated as June 11th 2024 and in January of this year. 

I genuinely spend longer doing expenses now on Concur than I did 15 odd years ago when this thing was painful but at least you knew what you were in for. When will our organisations move away from SAP products for the sake of usability and employee sanity! 

[KevinD]

@hahern sorry to hear about your experience as this is obviously not what we want users to go through. 

For the receipt capture, are you using ExpenseIt in the mobile app? I'm asking because you mentioned that it only linked two out of 20 and then had to manually screen grab. Did the other 18 receipts not appear in your Available Expenses or where they there and just not matched to the corresponding credit card transaction?

As for the dates, that sounds like the OCR is misreading dates and locations, which it really shouldn't be doing. If this happens again, could you take some screenshots and send them to me in a private message here on the Community? I'd like to share it to the product team and make them aware. To send me a private message, click my username (KevinD) then click Message.