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Occasional Member - Level 1

Hi, i want ask: Mobile App Not Working IPhone 12 Pro

I tried uninstalling 2x and reinstalling. The mobile app is not working on my IPhone 12 pro

IOS 12.3.2. I spoke to Concur support and my company- no one has an answer. A pop-up window appears saying go to settings and that i need a passcode. Under settings Concur settings is greyed out and location services will not change from never to while using App. Any suggestions? Thanks so much !

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Routine Member - Level 1

Are you using the Concur password or SSO, based on that i can suggest you as how you can solve this, and same time please ask your user admin or company admin to remote wipe your mobile setting for concur and reset, i am pretty sure then you can login

Community Manager
Community Manager

@hoangnam123 the pop-up window about the passcode might be referring to your device, not the Concur app. Try setting up your device passcode, then try launching the app again. See if that solves the issue.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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