Help Receiving Expense Payment after Changing Bank Details

[Mcnuttp63]

Hi I haven't submitted a claim form in two years due pandemic and of course company policy no travel or entertaining. August 23th I submitted a small personnel mileage claim $153 it was approved by my manager and sent off for payment 24AUG in the past it only took a couple of days to be deposited into my bank (Wells Fargo) on the 29th I checked my banking details within Concur and it showed empty so i filled all the necessary items out. I did recieve an email acknowledging details were completed and stated  (Note for BA Staff: Please allow 5 working days before submitting a claim, to allow for the completion of the update to your bank details) this was message was received on the  30th of September to date monies are still not in my account ...Now I'm worried not sure if i need to start a new claim or if this well eventually be paid ...what do I do?

[KevinD]

@Mcnuttp63 your banking details are not showing as confirmed and in fact in the SAP Concur system, there aren't any banking details showing. If you entered your bank details on the 29th and the system said to wait five days, it has only been three days, so I you'll need to wait a few more day. I don't know if the weekend will cause this to be a little longer, but it hasn't been long enough yet. You should receive a notification when your bank details are ready to go.

Also, your expense report was Returned and is currently not submitted. I wouldn't recommend trying to submit until after you get your bank confirmation.