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I have been seeing a lot of posts about reimbursement payments that have not yet been received. This issue isn't something we here on the Community can help with.
Here is why:
1. The other community members do not have access to your company's SAP Concur site and therefore cannot check to see if the system shows a payment.
2. Even myself, who has access to your site, can only see if payment was made or not. I won't be able to see anything else. This is only if your company is using our Global Pay feature. Many of our customers do not use Global Pay, so I won't be able to see anything in regards to payments because your company is paying through your ERP system, which I do not have access to.
What should you do if you haven't received your reimbursement payment?
1. Speak to your direct manager. They should hopefully be able to provide some help.
2. Look in the Company Notes section of the SAP Concur home screen to see if there is a link or contact information to get help internally.
3. Contact one of the following departments at your company: Finance, Accounting or Payroll/HR. These departments are usually the ones in charge of payments.
I wish I could help with this issue, but there are some things that I just don't have access to and there are some issues that can only be resolved internally by someone at your company.
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Hi Kevin , I’m trying to put a claim in for a work expense but haven’t a clue where to start is there any guidance into helping me get this completed
much appreciated
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@Danielle96 sorry about the late reply. Did you get this figured out yet? If not, I recommend speaking with your direct manager to see if you have a profile created to access Concur Expense at: www.concursolutions.com.
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Hi mate. I received an email Friday August 5th stating expense status changed and payment status set to: Sent for Payment. Yet still no payment. My manager is asking me constantly where the money is. I read the above and followed and it seems nobody knows where the re-imbursement is or how to get it. Any help to finalise this well over account would be amazing please. Thanks. Steve
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@stevehosking I tried looking up your account in the Alstom Transport site, but couldn't find you. I wanted to see what the payment history of the report said.
Since I couldn't find your profile, did you reach out to your Payroll, Finance or Accounting departments? Or when you said, "nobody knows where the re-imbursement is or how to get it", were you referring to these departments?
If you could help me find your profile, I could at least look at the expense report and the audit trail.
Does Alstom have a subsidiary or is it part of another company?
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Hi,
I submitted an expense report prior to entering my bank information. The report was also approved before submitting my bank information. What happens now? Will it come in the form as a check or will it be deposited into the bank account I just entered?
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HI Kevin
I submitted a question in the expense forum. I am really desparate to solve this issue. Is there anyway you can contact me on my cell or email and help me get over this issue below. I am more than glad to send you a starbucks gift card if you can help me. My cell is 973-727-8235 My email is sjpatel@us.ibm.com
thank you so much
Alerts: 14
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Copy: Accenture Business Meeting $0.00
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A List of Expense Entries Multiple rows can be selected using checkboxes in the first column. | |||||||||
AlertsSort column ascending | CommentsSort column ascending | ReceiptSort column ascending | Payment TypeSort column ascending | Expense TypeSort column ascending | Vendor DetailsSort column ascending | DateSort column ascending | AmountSort column ascending | RequestedSort column ascending | |
| Cash | Miscellaneous | CLEAR New York, New York | 07/08/2022 | $189.00 | $0.00 Itemized | |||
US American Express Corporate Card | Miscellaneous | CLEAR New York, New York | 07/07/2022 | $-172.95 | $0.00 Personal | ||||
US American Express Corporate Card | Hotel | HILTON GARDEN INN LONDON T2 Hounslow, UNITED KINGDOM | 07/07/2022 | $-239.70 | $-239.70 Itemized | ||||
| Cash | Hotel | HILTON GARDEN INN LONDON T2 Hounslow, UNITED KINGDOM | 05/23/2022 | $239.70 | $239.70 Itemized | |||
$16.05 | $0.00 |
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Dear Kevin,
I have not received any reimbursement and I already asked all parties you mentioned in your post. How/What can I do?
Thank you in adnvace
Ilaria