Hard Copy Receipt rule

[astewart1]

Does any fellow customers have a solution where the system can send back Expense reports to Employees when Hard copy receipts are required but not received in a certain time frame?

There is a setting which returns unapproved Expense Reports that have been sitting for a certain amount of time?

[KevinD]

This reply isn't a 100% sure answer, but in talking with a fellow SAP Concur employee, it would a bit difficult to set up. If you have Hard Copy receipts required, you would need to make sure you have someone assigned as the Receipt Processor to make sure all provided hard copy receipts have been scanned in each report marked as Receipts Received. You would also need to have a workflow step about this. If all of that was done, you could have the system send reports back after so many days if the receipts haven't been received. All of these things would need to be set up, so there are a few dependencies or else it wouldn't work. Maybe another SAP Concur employee can shed some more light on this.

[astewart1]

Thanks Kevin, we do actually have the set up you described. Just looking for guidance how to do this  piece...

You would also need to have a workflow step about this. If all of that was done, you could have the system send reports back after so many days if the receipts haven't been received.

[astewart1]

Does any one from SAP have any suggestions

[AshleyB]

Hi @astewart1,

Good question!

We currently do not provide an automated tool for this.  The processor can choose to send back a report (one by one operation).  Today, the system can hold payment until the receipts are received, which usually motivates the employee to comply.  However, if the entire expense report is company-paid, there is less incentive for the employee to comply in a timely manner.

Hope this helps! 

[astewart1]

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@AshleyB wrote:

Hi @astewart1,

Good question!

We currently do not provide an automated tool for this.  The processor can choose to send back a report (one by one operation).  Today, the system can hold payment until the receipts are received, which usually motivates the employee to comply.  However, if the entire expense report is company-paid, there is less incentive for the employee to comply in a timely manner.

Hope this helps! 

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Thanks Ashley but I am not looking for a tool, I am looking for workflow configuration assistance based on the possibility Kevin eluded to.

[AshleyB]

Hi @astewart1,

Thanks for clarifying! 

As @KevinD mentioned, the workflow configuration for this request would be quite complicated to set up. If you chose to pursue this route your best options would be to either reach out to your Implementation Project Manager for help or contact SAP Concur Support.