HI I have an error red flag message that doesn't clear from my expense report

[MonaMarzouk]

HI I have an error red flag message that doesn't clear from my expense report, although I followed the recommended steps of moving all aged transactions into a separate report, it still shows the error.

the only difference I have is that one of the aged transactions was refunded with negative value but on a recent date , that why I had to add it to the report to reflect the correct value after deducting the ticket that was refunded .

Yet this item has a recent date in the Aged transaction report . pls advise what needed to be done here to over come this issue and be able to submit all the pending reports that im not allowed to submit due to the aged trasnactions 

Thanks

[omo777]

Can you share the error message?

[MonaMarzouk]

You have unsubmitted company card transactions that exceed the age limit allowed by your company policy. All aged card transactions must be submitted together on one Expense Report before this Report can be submitted. Any unsubmitted Expense Reports with aged card transactions will be listed here.

[KevinD]

@MonaMarzouk because the refund occurred more recently, you cannot add it to the same report as the aged transactions. You have two options:

1. Submit the refund on a different report with more recent transactions.

2. Let the refund sit there and the other aged transactions as well. When the refund date becomes an aged transaction, add it to the report with the other aged transactions.

If you don't have any more recent transactions and want to get the aged transaction report submitted ASAP, then you'll need to remove the refund from the aged transaction report and let it sit there until you incur other card charges. 

[MonaMarzouk]

HI Kevin, I have done that and still the error message is showing while submitted the aged transactions report. I made sure to move all aged transactions in this report and leave all recent either at available expense or other recent report. Ye the issue still there , is it possible to view my exiting report and advise is something else needed to be done to over come this error. 

Aged Reports with more than 30days : D96K3A

Aged report with more than 60days : 3SVCDI

Thanks,