We are getting this posting error from Concur to FI - "G/L account XXXXXXXX - is not defined in chart of accounts XXXX".
The general master data of the G/L account XXXXXXXX - is not maintained in the chart of accounts XXXX."
Strangely, we have defined this GL at Chart of Account level, Company code level and also not blocked, marked for deletion.
Could anyone please help me resolve this issue if you have faced similar problem?
Hi @subali ,
Have you checked:
Try to simulate a posting in you ERP system using the account (If it is a SAP system try an FB01 and simulate, if it works then Concur posting should work).
Once all checked, recall and approve again the expense report.
Thank you @NTS for your valuable response.
Strange that i was able to simulate this in Quality SAP system via FB01, but even after re-triggering the FI posting interface to Concur in PRD, i get this error. Other Finance transactions related to this GL a/c is running fine without issues.
That's quite strange, have you checked other options?
Thanks for your response. The said GL is neither blocked for posting, nor marked for deletion in SAP. It is also not set as "automatic posting" GL account. I was able to replicate this issue in lower testing environment. The GL account is working fine in case of FI posting coming from core Finance stream like AP. Still unable to find the root cause 😞