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x694370
New Member - Level 1

Four (4) 'z-pending Card Transactions' that have never 'shown up' in Concur

I have four 'z-pending Card Transactions' that have never 'shown up'.  How can I expense these charges?  The only option is cash/out of pocket, but I used the corporate card for each purchase.

 

x694370_0-1690811469843.png

 

3 REPLIES 3
rohanpatil
Super User
Super User

Hi @x694370 ,

 

These look like they are travel segments that have come through to expense as smart transactions. If these are indeed corp card transactions that have not shown up then you should raise a case with your internal support teams to troubleshoot. It is possible that there is some problem with your card feeds and some transactions are not coming through.

 

I have seen examples where the card transactions come in, do not match as amount is slightly different and users claim the card transactions separately. In such cases we advise our users to simply delete the smart transactions

 

Best regards,
Rohan

Best regards / Mit freundlichen Grüssen,

Rohan Patil
SAP Concur Community enthusiast
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x694370
New Member - Level 1

Thanks Rohan!

KevinD
Community Manager
Community Manager

@x694370 See my screenshots below. They were taken from a May and June expense report. 🙂 I highlighted  a few things so you can see the previously submitted card transactions. As for the pending items, just delete them.

KevinD_0-1690824646755.png

 

KevinD_1-1690824663010.png

 

KevinD_2-1690824675551.png

 

KevinD_3-1690824685441.png

 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.