Failed posting 165(CTE_FIN_POSTING)

[katie_roberts]

Can anyone advise what this financial posting failed error number (165) relates to?

[katie_roberts]

And also 010(CTE_FND_POSTING)

[Andras]

Hi @katie_roberts 

The error "SAP ICS Posting Failed Error: 165(CTE_FIN_POSTING): Check the tax configuration in Concur" can have multiple causes such as city of purchase is missing, also SAP may expect different tax information, or you did the manual changes in the tax block at the entry level.

In order to resolve the issue:

1. Verify City of Purchase

   • Ensure that all expense entries have the "City of Purchase" field filled in.

2. Handle Missing City of Purchase

   • If any expense entries are missing a city of purchase:
     • Confirm if you have previously submitted reports without this field filled in.
     • Provide an example report via the PRIVATE MESSAGES if applicable.

3. Compare Example Report

   • We will compare the provided example report with the tax configuration settings by navigating to:
     • Administration > Company > Expense > Tax Administration
   • Verify that necessary tax codes are configured for:
     • Specific country under Tax Authorities
     • Specific expense type under Tax & Reclaim Groups

4. Retrieve and Verify JSON File

   • Obtain the JSON file to ensure Concur is sending and calculating the proper tax information.

5. Check Foreign Expense Entries

   • For foreign expense entries:
     • Ensure the "City of Purchase" field is filled in.
     • Verify that the correct non-domestic code is sent in the JSON file, as per your tax configuration under the Tax Authority tab of your country of residence.

6. Verify Domestic Expense Entries

   • For domestic expenses:
     • Ensure a tax reclaim code is always configured under Tax & Reclaim Groups, as this is the expected behavior by SAP.

7. Verify Data with SAP

   • Check if the tax codes and amounts sent in the JSON file correspond to the data in your SAP system.

8. Raise SAP Issue if Necessary

   • If the information being sent from Concur is correct but issues persist:
     • Raise a ticket within the SAP Launchpad Portal using the component: BNS-CON-SE.

The error  010(CTE_FND_POSTING) is a generic error, we always check only the second error. In your case it is 165(CTE_FIN_POSTING): Check the tax configuration in Concur.