Expenses stuck in processing payment status

[Flax003]

I currently have a major issue where concur claims which have been through the full approvals process are not syncing with SAP Business One. They are sitting as "Processing Payment" in Concur whereas usually they will be showing as "Paid" in Concur and will then flow into SAP where i will review and finalise them via the Document Draft Report function. 

Has anyone encountered this issue? 

[Flax003 · Accepted solution]

This has been resolved. Our 3rd Party SAP Support team noted the security token had expired. With the renewal the reports began to flow into SAP immediately. 

[craszler]

I am currently having the same major issue!  😞  I have processed for export and the file is not there.  When I look up the expenses I have processed the status says processing payment.  Please help!!!

[KevinD]

@craszler can you please provide a specific example of an expense report that is having the issue? If the report name contains the employee name, then feel free to send me a private message here on the Community with the report name and the employee name. 

[SW]

Hi Kevin,

I am experiencing the same issues with my reports being stuck (though they've been paid) I can see that it has something to do with security tokens expiring but not being tech-savvy I have no clue what that means. Any help you can provide would be helpful.

[KevinD]

@SW unfortunately, missing payments and security tokens aren't anything I can help with. 

For missing payments, you should refer to your Finance or Payroll department. Security tokens would be something your IT Department would likely need to look at in conjunction with your company's internal SAP Concur site administrator. 

[Morenog]

I have the same problem,  I have two expenses waiting for the payment.  could you help me ?

[KevinD]

@Morenog If your reports still haven't been paid, you should reach out to the Finance or Accounting team at your company. They should be able to help.

[jinzhiyi]

I faced the same problem as well. could you let me know how to resolve it?

[KevinD]

@jinzhiyi are the reports still in Processing Payment status? Do you get reimbursements by direct deposit? If so, have you received a payment or an email stating that the report is to be paid?

[jinzhiyi]

Hi Kevin, I resolved the issue. Thank you for your reply.😄

[KevinD]

@jinzhiyi great to hear.