Expenses on hold

[Merlejane]

My mileage payment expenses have been put on hold why is that?

[JessicaL]

Hello there,

On the community, we do not have access to your company's set-up or your profile. I would recommend reaching out to your Concur Administrator. If you do not know who that is, I would start with your supervisor or finance. They should be able to connect you to the correct person. Below is copied from Concur's "Top 5 Most Common Issues..."

"Common reasons that you have not received an expected reimbursement or payment could be because the finance department hasn’t processed your report yet, they haven't closed out the payment batch or there could be an issue with your bank account. These are things SAP Concur cannot control or handle as the responsibility lies solely with your company and those at your company who administer SAP Concur solutions."

Best,

[KevinD]

@Merlejane hello there. I looked at your report and it really isn't on hold. Your delegate named the report with the words "on hold" for some reason. That is not the status of your report. The report has not yet been submitted (see screenshot below). You can change the name of the report if you want. If the report is complete, you will need to submit it for approval.

You may want to ask your delegate why they named it the way they did.