Expenses lost when transferring to Report

[robmays]

Today I had three trips (expenses). I uploaded, then when attempting to transfer to a report, I received an error and only one went through - the other two are gone. This happens almost every time I try to transfer (some are lost). Has anyone else experienced this or know of a fix?

[robmays]

Does SAP admin weigh in on here? Thanks

[MSTEEN]

Hello, robmays.

I had a similar issue with one of our users but, it was related to the credit card transaction. 

Are you using the mobile app or the Concur web version?  Have you checked the Available receipts section of the expense page of the web version?

You may want to reach out to your local concur admin for help. 

Regards,

[robmays]

Thank you Maria.

I upload and transfer on the app (error happens in the transfer). I typically complete the report info on the web version.

No luck finding them. Working with admin now but no answers yet.

Thanks,

Rob