Expenses - System is broken, nothing is working.

[OwenWhitehouse]

I've emailed receipts to receipts@expenseit.com. Nothing happens. No response, no upload.

I've uploaded receipts to the system via the Android app. Nothing happens. They appear in the app but not in the portal, no expenses are created and they are not available for expense creation.

I've attempted to create expenses manually in both the portal and in the Android application and the workflows are just broken. I have to create every entry manually, and the workflow in the app is not functional at all.

What's going on?

[rohanpatil]

Hello @OwenWhitehouse 

Things can sometimes be frustrating but my advise would be to hang in there.

• My first check would be to confirm if the email address used to send the receipts is maintained in your Concur profile and has a green tick next to it.
• For sending the receipts, i typically use the email receipts@concur.com
• The images that I take using my Concur app or the entries that I add are typically available almost immediately on the browser version

My suggestion would be reaching out to your company helpdesk. They should be able to help you address the specific issues.

Also consider looking at the below end user resources available from concur

https://www.concurtraining.com/toolkit/en/mobile/iphone/end-user

https://www.concurtraining.com/toolkit/en/mobile/android/end-user

Hope this helps.

[KevinD]

@OwenWhitehouse are you still experiencing this issue? I don't see any service disruptions listed on Concur Open.

[OwenWhitehouse]

@KevinD We worked with the Concur Support team and magically the missing receipts were able to show in the web portal. We are still seeing receipts loaded from the Android app fail to show in the portal. Also, the only way I can get an Expense to read a Receipt is to use the app and create a new expense, then load the photo or take a photo. If I load a Receipt in the app, there is no way to add that into an Expense without manually filling in all the required fields first. It's honestly a terrible workflow.

[KevinD]

@OwenWhitehouse do you have the ExpenseIt feature turned on in the app? There are a couple of different options for uploading into the app. Only one of those methods will create an entry for you. I have to ask what I know seem like elementary questions, but when you load a receipt into the app, are you opening the app and turning on your camera from within the app or are you taking a picture of the receipt outside of the app then loading it into the app?

Just trying to get the steps you are taking to see if there is anything I can suggest to make it a better experience. So, if you could walk me through the exact steps you take to load a receipt into the app, that will help me possibly help you. 🙂