We are experiencing issues every other month now with Concur Audits taking longer and longer. We are currently at 10 days for the latest one. Whenever I contact anyone I get the same response of 'we have a backlog, it's first come first served, push them through yourselves'. This is not what we pay Concur for. I do not have time to audit the expenses myself, this is one of the main reasons we decided to sign up with Concur in the first place. Please can this be sorted ASAP? Employees are entitled to their money back and you are holding up people being able to pay their bills.
@james178 why aren't you hopeful of anything great? Are you referring to this post/thread specifically or this community has a whole?
@kfoatham I understand the frustration and that you are paying for a service. I would recommend speaking with your assigned SAP Concur Client Success Manager and voicing your frustration with them to see if there is anything they can do. I did just send the person listed as your account manager an email making her aware of this post and your experience.