cancel
Showing results for 
Search instead for 
Did you mean: 
kallen51465
Occasional Member - Level 2

ExpenseIt receipts matching to wrong charges

Our company is brand new to ExpenseIt and I'm having trouble locating specific information.  I have a user who used ExpenseIt to create a receipt, but it's matching up with the wrong credit card charge.  I don't have any charges of my own to play around with to see this in action for myself, and I am responsible for providing technical support on this feature for our company.  Is there some sort of confirmation for the matching process that the user should be seeing?  I can't believe that a Hilton charge would match up with an UberEats charge of a slightly different amount without some sort of acknowledgement requested.  Where can I find more details than a brief video of the product in action?  Thank you!!

1 REPLY 1
KevinD
Community Manager
Community Manager

@kallen51465 below are links to our training resources. I hope these help.

 

End-user resources: https://www.concurtraining.com/toolkit/en/expense/expenseit/end-user

 

Administrator resources: https://www.concurtraining.com/toolkit/en/expense/expenseit/administrator


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.