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New Member - Level 2

Expense wrongly labeled as duplicate

Hi, I keep getting this message in my Hotel expense:

"A duplicate expense was identified in your report. We have approved the first expense that was submitted. Please removed this second duplicate expense and delete it from your report because the same expense cannot be approved twice."

However, they never approved my expense before as they wrongly mentioned in the comments. I tried submitting the expense 4 different times and they keep saying exactly the same without even verifying that the payment has never been approved. Can you please help me to solve this issue? It has been more than 1 month trying to communicate without success. Thank you!

Community Manager
Community Manager

@degaol sending you a private message with a contact name.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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