Expense type undefined and will not accept a new type

[mbdunk]

When I create a new expense, the type always has Undefined.  When I try to enter an expense type (e.g. transport, meal) it does not return any result and continues to report Undefined expense error and will not save changes until the error is fixed (which I can't fix). It doesn't matter how I create the expense (mobile app, browser, ExpenseIT) I get this error. 

[Andras]

Hi @mbdunk!

 transaction is imported to SAP Concur as 'UNDEFINED' if the merchant code related to this transaction is not mapped.
To correct it and assign the transaction to the correct expense type, the merchant code should be mapped.

An Administrator must have the Expense Company Card Administrator permission assigned to make changes to Merchant Code Mapping.
To assign a merchant code mapping to an expense type, follow the steps below:

1. Go to Administration > Company > Tools
2. Click on Company Card menu
3. Access the Merchant Code Mapping tab
4. Select the Expense Type
5. Click Modify
6. Click Map New. The list of available Merchant Codes appears.
7. Select the desired merchant code(s).
8. Click Map     

The Assign Merchant Code to Expense Type page appears.

A merchant code can be assigned only to one expense type; however, an expense type may have multiple assigned merchant codes. If a company card transaction enters the system with a merchant code that is not assigned in the table, the expense type is labeled as "Undefined." 

The Undefined expense type is a system expense type that appears on the Add Expense page of Expense. The employee must assign the transaction to a valid expense type in the policy before the expense report can be submitted. 

For Additional Information, check our guide: Company Bill Statement Reports

[KevinD]

@mbdunk are you trying to manually type in the expense type name? I'm asking because if you try typing in letter that do not match the defined expense types, you will not see any results.

When you click the expense type field, you should see a list of available expense types to choose from. Give that a try.