Expense that was already submitted and paid but still in showing up.

[figueroaman75]

I have an expense that has already been submitted and paid but is still showing in Concur. I was not a personal expense and it was submitted with receipts. How would I go about getting rid of this?

[KevinD]

@figueroaman75 what we need to know is what does the system show as the payment type for this item? Often, users submit an expense by creating it manually when it was an expense paid for on a company credit card. It is just that the card transaction hadn't uploaded into their account yet. So, they submit the manual expense, the card charge comes in a day or two later and they end up with the scenario you described.

So, if you could take a screenshot of the item and post it in this thread, I can tell you what your course of action should be.

[figueroaman75]

Kevin, 

After looking at both charges I believe that is exactly what happened. So in that case how would I go about fixing this issue?

Thank you,

Manuel Figueroa

[leedau]

@figueroaman Thanks for the confirmation. It appears that your program is IBIP, meaning that you have already been reimbursed for the amount. Have you already paid the amount towards your card statement? If so, I would recommend that you submit the unsubmitted card transaction and check the Personal Expense (do not reimburse) check box, as you have already been reimbursed. This will clear the transaction. I would recommend adding a comment to the expense entry notifying your approver that the reimbursement was already paid on a separate report.  

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