Expense stuck in pending review status

[jrussery]

I have a person credit card expense that’s been in the pending review for admin expense status for almost 2 weeks. My approving manager says he doesn’t see the expense on their end. What should I do?

[KevinD]

@jrussery if your company is using Concur Detect by Oversight, then the review is happening outside the SAP Concur system, which explains why your manager doesn't see it. 

If this is the case, there isn't much you can do. Your company has an internal help desk that can be accessed by signing in to SAP Concur and looking in the Company Notes section on the home screen. I suggest using this link to submit your issue.