Expense status remains "sent for payment"

[junhwanp]

Hi, my expenses have been approved, and status shows "sent for payment". This usually gets deposited within a day or two, but not for this time. May I know whom I can contact to follow it up? Thank you. 

[KevinD]

@junhwanp I looked at the Audit Trail of the report and it shows that the report successfully posted to your company's financial system.

[junhwanp]

Hi. @KevinD 

I see. Your answer is not a proper answer to my question.

Despite the approval, the money is not being deposited into my account.

Who should I ask for help?

[KevinD]

@junhwanp either someone in your Finance, Accounting or Payroll department. They are usually the departments that handle payments. 

[andrewtucker]

Hi Kevin,

   I am in an identical situation and accounting is saying it's on Concur's end. Before I reach back out to them, can you please complete the same audit on my reports?

[junhwanp · Accepted solution]

It has been confirmed that it has been delayed due to internal problems in the company. Thank you