Expense status remains as 'Sent for Payment' for a month but no refund received

[rchen]

My expense status remains as 'Sent for Payment' for a month but I haven't received payment. 

In the process, I realized the bank account on file was closed and I updated the new banking info about 3 weeks ago. 

It doesn't seem to know to try paying it again. 

[MSteele]

Are you able to Recall the report and submit again?  If you updated your bank information after it was originally submitted, it does not update the payment.  If you are not able to recall, contact your Administrator and request that they return the report to you.  Then make sure your current bank information is in your profile before you Submit again.

[rchen]

Do you happen to know who is my administrator? I have asked around but no one seems to know.  ADP is my company. 

[rchen]

I don't see an option to recall the report. 

[MSteele]

If the report is still on your Expense screen, you can click inside it and you should see Recall Report in the upper right.  If you don't have this option and don't know who your Administrator is, I'd start with contacting your manager and see if they know who handles Concur for your company.