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New Member - Level 1

Expense section disappeared from concur app both on computer and phone


Expense section disappeared from concur app both on computer and phone

New Member - Level 1

I can't access Expense.  I can not proxy in as the Admin to my users account.  I do not have an option to put in a help ticket.  This is absolutely the worst.  

New Member - Level 2

It would be professional for Concur to send out an email when their service is down rather than have multiple complaints from employees, log on to see no expense and no way to even access help and no post on this forum even noting it is being addressed. This is different than other outages as the entire expense tab is removed but seems consistent with the other posters so I assume it is not me. I am currently wasting time on hold trying to get a human but will likely give up. Communication is key, this is not good communication.

Occasional Member - Level 2

Thanks - I totally agree. I'm currently on hold and Concur still has not sent an email or updated "OPENCONCUR.COM to indicate there's an issue affecting all users in North America. This is unacceptable!!!!!!!!!!!!!!!! 

Occasional Member - Level 3

Has anyone received an explanation as to why this happened?

Community Manager
Community Manager

@Sbrandt we had a system degradation at that time which caused the issue. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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