Expense reports cannot be submitted because of internal errors

[quillid]

Here is the message I get since November 2021 when I submit my expense reports (2):

"The card items on this report are for a different card type than what your location uses. You must have transferred to a different location. Please contact TE department to change your profile assignment details in the system in order to expense these card items.

Please note that the lodge card transactions can't be processed temporarily because of technical reasons. It will be fixed soon.

Who can help ?

[KevinD · Accepted solution]

@quillid only your company can resolve this issue because of how they configured SAP Concur to have certain requirements for location and type of card. 

My guess is you aren't sure how to contact your TE Department. If not, when you log in to SAP Concur, look to see if there is a Company Notes section on the home screen. If so, look in this section as a lot of companies put contact information here for their employees needing help. 

[KevinD · Accepted solution]

@quillid only your company can resolve this issue because of how they configured SAP Concur to have certain requirements for location and type of card. 

My guess is you aren't sure how to contact your TE Department. If not, when you log in to SAP Concur, look to see if there is a Company Notes section on the home screen. If so, look in this section as a lot of companies put contact information here for their employees needing help. 

[quillid · Accepted solution]

Thanks Kevin - I understand it is on our company side even if this error is unresolved since 9 months...