Expense for Changed Airfare

[deanka28]

I changed my flight for a business trip and shouldn't have been charged but for some reason I was charged again the same price that I originally paid for my flight.  Not sure why or how but I need to remove this charge if possible.

[KevinD]

@deanka28 did you get this figured out? If not, can you provide me a screenshot of this charge as it sits in your Available Expenses, please?

When you made the change to your flight, did you contact the airline directly or did you go through your company's travel management company? 

If you went through the airline, you should call them and get them to reverse the charge. If you went through your company's travel management company, speak to them and have them get the charge reversed.

Once reversed, add the reversal and the incorrect charge to the same expense report so they will zero each other out.