Expense Turnaround Time

cn139405 · ‎Jul 21, 2020

I have reported my expenses to Concur since 2017 and they would pay either on the following Tuesday or Thursday a few days later. Now I have noticed that it is taking weeks to reimburse me for trips I take weekly which is defeating the purpose because I'm still paying out of pocket. Did something change?

KevinD · ‎Jul 22, 2020

@cn139405 this is a valid concern, but reimbursements, although coming from SAP Concur, in some cases, is dependent on someone within your organization closing out payment batches. So, I would suggest contacting someone at your company that is in either Finance or Accounting and ask them why there has been a longer reimbursement time. Maybe someone made a change to your Concur site or they have changed their time frame of processing expenses.

That would be the best place to start.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.