Expense - Transaction made more than 2 weeks ago is still not available in Available Expenses

[nirmanrathod]

This transaction was made on 27Aug 2022 for Rs 10380 - SERVICE INN APARTMENT BANGALORe.. It has been more than 2 weeks now, and is still not available in Available Expenses list for me to submit the claim

For my other expenses, transactions are flowing in correctly in 2-3 days after the expense is made

For my colleagues, who made a similar transaction for this hotel , the expense flowed in Concur in the next 2 days

Any help is appreciated

[Munari_alEXPert]

dear @nirmanrathod 

did you first check with your credit card company, if the transactions is actually charged on their side? if Yes, effectively it should arrive in concur within 1/2 days. If not, means that the merchant didn't send the charge to their bank.

If the charge instead it showing into your credit card statement, I would suggest to contact your Concur/expense department to follow up.

[nirmanrathod]

Yes the transaction is showing up on my credit card statement.. For my colleagues who made a similar transaction on the same day have got it flown in next 2 days

Just for me,  this particular transaction has not flown in

[KevinD]

@nirmanrathod @Munari_alEXPert makes a great point to check the card statement to see if the charge is there. Next, you could contact the hotel directly to make sure they have charged the card correctly. 

Lastly, I suggest speaking with your manager. If the charge does indeed appear on your company card statement, but never arrives in your available expenses, you could submit the expense as Cash/Out of Pocket so that way you receive the reimbursement, but then make a payment to the card company to pay off the charge. You would need to get approval from your company to do this though. If you know who handles the assignment of your company credit cards, you could reach out to them and ask them what they prefer you do.