Expense Reporting Question

[JeniLReno]

We are new support users of Concur and fairly new with custom reports. Can anyone help me find the reason an expense report was returned (code and actual text)? Every field I've found seems to be blank. I would need the entire breakdown (e.g., Expense >> Expense Reports >> Report Header Information >> Additional Report Details >> Sent Back Reason Code, Sent Back Reason Text <--This is null.). 

[KevinD]

@JeniLReno Sent Back Reason Code is different from the Exception Message. Most of our customers do not use the Sent Back Reason Codes. These are pre-defined codes you can configure for approvers to select from rather than have them manually enter a the reason. 

What you want to look for are Exception Code and Exception Message. That will give you what you want. Also, if you want to see the reason an approver entered, you want Comments. You'll see Report Comments and Entry Comments. I believe you will want to use Report Comments. 

I hope this helps.