Expense Report Marked as "Extracted for Payment" – No Payment Received on Credit Card Account

[Sahar]

Hi, I have two Expense Reports in Concur that have shown a status of “Extracted for Payment” for over a month, yet my company credit card still has outstanding balances for both. Could you let me know if any additional steps are needed to clear these charges? 

How long does it typically take after an Expense Report is approved in Concur (and marked as "Extracted for Payment") for the payment to reach our bank account or company credit card?

[KevinD]

@Sahar see my reply to your private message, if you haven't yet.