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mangupli
Occasional Member - Level 1

Expense Report (ID: BCD7AA1AC4434CD5B15D) Tech Support

Hi,

Just find out that my last Expense Report (ID: BCD7AA1AC4434CD5B15D) from Feb-22nd (2 weeks ago) sent for payment, but stacked in the system.

 

Please assist with the finalizing of the payment.

 

Thanks in advance,

Greg

2 REPLIES 2
MSTEEN
Routine Member - Level 1

Hi, Greg.

 

Most of the community are users or administrators of expense and do not have access to your company's administration. 

 

This is might be something you should contact your local administrator.  They have been trained to handle this type of situation.  If the administrator can not resolve the issue, then a support case with Concur should be open to view at the expense report "back office".

 

You can also look at the audit trail or timeline (depending on if you are using NextGen or not) to see in what phase of the expense report is in. 

Perhaps @Kevin can reach out to you for more information. 

 

Good luck!

Regards,

 

Maria Steen
abhijit
Occasional Member - Level 3

Contact Concur support for help as most of us will not have access