Expense Pay- Can't Create a Payment Demand

[AmandaJ]

I am not able to create a payment demand for an expense report where the corporate card payment type was entered incorrectly when the end-user had their card assigned. That has since been fixed but there is a report that made it into Expense Pay but I can't create the payment demand as a batch definition matching the credit card posted payment type and the employee's group does not exist. How can I get this employee paid through Expense Pay? Should I log a ticket with Concur Support? Thank you!

[KevinD]

@AmandaJ you either need to add the user to a group where Expense Pay is used or create a new batch definition for the group the user belongs to. 

The first option is the easiest and would not require assistance from SAP Concur. The second option might not be a setting you have access to and would require assistance from SAP Concur. 

If this will also affect many other employees, then you might consider having a new batch definition created. However, if this is affecting just this one employee, you should consider moving them to an Employee Group that has Expense Pay activated.