I closed my expense reports, but my download file didn't come up, I know there is a way to find these files but I can't remember and can't find any help anywhere on how.
Can someone point me in the direction of finding my expense download file after closing the batch?
@bpurvis From the SAP Concur home screen, mouse over Administration. From the drop-down menu, mouse over Company. You should see a sub-menu appear. Click on Tools. On the next screen, you should see an option labeled Payment Manager. Click on Monitor Batches. This is where you see the batches. From this screen you'll see a column named Actions. Under this column you should see a link to download file.
Keep in mind, you may need to use the search fields on this screen to find the exact batch you are looking for.
Let me know if this helps or if you still have any issues.
@zarconek editing the Extract file can be done by you if you are on our Standard Configuration of SAP Concur. If you are on our professional version, you would need SAP Concur to do this.
Do you know what configuration type you are on?
An easy way to tell is by mousing over Administration in the upper right-hand corner of SAP Concur. You should see a drop down menu. If you see Expense Settings in the drop down, you are on Standard. If you see Expense or Expense Admin, you are on Professional.
If you are on Professional, you will probably need to submit a ticket to SAP Concur Support. If you are on Standard, you can do this yourself. I can point you to where you would do this. I'll await your reply.
@zarconek Thank you for letting me know.
Here is a link to an admin guide on working with the file export: https://www.concurtraining.com/customers/tech_pubs/Docs/ConcurPremier/SG_Exp/SG_Exp_File_Export_Conf...
Give this a look. If you still have questions, let me know.
@zarconek this is probably caused by how you ordered the expense details. You will need to go in to the File Export setup screen and look at Step 5 that allows you to customize the details that will be contained on the file. Use the little blue arrows to re-order the details.
When I click on the link to download the file a screen pops up briefly and it looks like it is going to download but the export never actually downloads. Do you know the cause of this?
@cfarrell3213 could be the browser you are using. I know on my computer I have a Downloads folder. So, maybe the file is going there. I haven't experienced this same issue, so it is hard for me to answer this question. If you are working on a PC, open up any folder you have. On the left you'll see Quick Access. I believe one of the options will be Downloads. See if the file is in there.
Hmm doesn't seem to be going to the download folder either. The interesting part is that I can download the files for other reports with cards that are not connected to Concur (charges submitted on their personal cards).
@cfarrell3213 That is a bit strange. So, I'm clear...you are trying to download the extract file, correct? The file created once a batch is closed. Once you confirm I'll go in and try it myself and see if I have the same issue.
@cfarrell3213 I just tried it and had no issue. I'm using Google Chrome. Have you tried multiple browsers?