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729063
New Member - Level 1

Expense Cannot Be Submitted Until It Is Matched To An Imported Card Transaction

I bought tickets on Alaska Air earlier this week but need to submit my expense report right away to make this years budget. I am getting the error "Expense Cannot Be Submitted Until It Is Matched To An Imported Card Transaction". It has been over 48hrs and I am unsure why this transaction hasn't hit concur. Please advise.

 

1 REPLY 1
KevinD
Community Manager
Community Manager

@729063 the typical amount of time for card transactions to upload into your account is actually about 3 business days. I would give it another day or two. 

 

Now, since you already added the flight itinerary item to your report, the system will not auto-match the credit card charge to the item. You will need to do it. 


Thank you,
Kevin
SAP Concur Community Manager
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