Errors on hotel cost booked through Concur

[dabadie]

I'm trying to submit an expense report, but my Hotel-Room expense is not pulling into the expense report.

The payment type is defaulting to “out of pocket” but the charge is on the corporate credit.  And, the system will not let me change the payment type.

Also, states that “E-receipts must be linked to a credit card transaction”. However, there is no place to link the e-receipt to the corporate card and it will not let me delete the e-receipt. I can attach the physical receipt, but that does not help with the error message or the fact that it is not an "out of pocket expense"

Please send specific instructions to fix these errors.

Thanks

[KevinD]

@dabadie I looked at your report and your card transactions. I don't see the Citi bank charge for the hotel yet. I would recommend deleting the hotel line item off your report and let the e-receipt go back into your Available Expenses. Give the system another day or two to upload the Citi bank charge. It should match to the e-receipt. Once that is done, add the expense to your report.

P.S. don't forget to add the two Southwest airlines Citi bank charges to a report. Since one is a credit, they will just zero each other out. If you don't submit these two items, they will sit there indefinitely.