Error when sending report for approval

[jmolinag]

Hi experts!
Could you support me? when a user presses the "submit" button for approval it sends this error and does not send it. We have tried several search engines and it is not possible. Capture annex.

error: correlation_id: 4df9ab2c-33f6-4704-8cd8-920e428dcb11 notFoundError

[Nancyagfa]

A couple of things you can check: if this is the first report, is the user active in Concur? Is the approver set correctly?  You can enter a support case and see if they can identify the error.

[jmolinag]

This user had already sent more reports previously

How can I submit a support case?

[KevinD]

@jmolinag is this happening for just one user? 

Also, to submit a support ticket, log in to your SAP Concur profile, click Help in the upper right corner. In the Help menu, there should be an option to Contact Support.