Error: "You have an e-receipt or travel data, but no matching credit card transaction..."

[HJ25]

I'm blocked from submitting an expense report because of the error, "You have an e-receipt or travel data, but no matching credit card transaction.  Please wait until your credit card transaction imports into Concur Expense to add this e-receipt."

The problem: this charge was made with a personal cc, not the company cc so my assumption is there won't be an import.   I changed the payment type from "Pending Card Transaction" to "CASH" but it still doesn't allow me to submit.  Does anyone have a solution?  Thanks.

[KevinD · Accepted solution]

@HJ25 try this...select the item in question and then use the Copy option. This will make a new entry with the exact same details. However, it will add one dat to the transaction date, so be sure to change it to the correct date. When you save, see if the red alert appears for the copied entry or not. If not, delete the item causing the issue from your report. That should clear things up. Then, you can delete the item that cause the issue from your Available Expenses. That is where the item will go when you delete it from off the report.

Please let me know if this fixes the issue.

[KevinD · Accepted solution]

@HJ25 try this...select the item in question and then use the Copy option. This will make a new entry with the exact same details. However, it will add one dat to the transaction date, so be sure to change it to the correct date. When you save, see if the red alert appears for the copied entry or not. If not, delete the item causing the issue from your report. That should clear things up. Then, you can delete the item that cause the issue from your Available Expenses. That is where the item will go when you delete it from off the report.

Please let me know if this fixes the issue.

[HJ25]

Thank you - the copy didnt seem to work, but deleting and adding back worked beautifully.  Thanks for the help!

[Andras · Accepted solution]

Hi @HJ25 !

Please follow the steps below to fix the error:

• If the expense was paid with your corporate card: wait until the credit card transaction is imported into your SAP Concur Available Expenses before matching the E-receipt and moving it to an expense report.
• If the expense was paid with your own resources (such as out-of-pocket or a personal card) simply delete the original expense and create a new one with the same details, but this time without the E-receipt. Make sure to attach a regular receipt to the new expense. 

Probably you have  a rule configured within the system that restricts the user who has a Company Card to submit expenses with E-receipts or Trip Itineraries attached to it and the Payment Type field is filled as Cash.

[HJ25]

Thanks so much!  This worked perfectly!!  Appreciate the assistance 🙂